CANCELLATION AND REFUND POLICY
It is sad to say that in today’s day we can not just work on a hand shake. We techie types really hate the fine print. But when your product is often a huge amount of time – you tend to get a little protective of it after a few “life lessons” in the industry.
- Web Design Project Cancellation.A non-refundable deposit amount of 50% is due at the time of project acceptance/hire. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $75/hour. Web design cancellation refunds will be processed and delivered within 15 business days of the cancellation date.
- Payment Plans
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a paymentor deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained byFireFlyzDesign and if applicable, a fee for all work completed beyond what was already paid for shall be paid by theclient.
- Hosting and Maintenance Contract Cancellation.Cancellation of a hosting or maintenance account requires advance notice. Shared hosting accounts (Personal, Business, Corporate, and E-Commerce) and Maintenance Accounts require 24 hour notice prior to the first (1st) day of the next billing cycle. Dedicated Server hosting accounts require 30 days notice prior to the first (1st) day of the next billing cycle. For all hosting and maintenance accounts the first (1st) day of each billing cycle is the first (1st) day of each month.Because web hosting services are provided on a monthly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if Client provides notice to terminate prior to the end of the billing cycle, which in every case is the end of the month, the remaining balance for that month will not be pro-rated or refunded. If Client has prepaid for services six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund.All accounts are cancelled as soon as the client submits the account cancellation request, at which time all remaining files in Client’s account will be deleted. Client is responsible to remove all personal files from the server prior to the cancellation request. FireFlyzDesign, it’s associates and/or suppliers will not be held responsible for any files deleted by Happy Dog on that day. The cancellation procedure is subject to change without notice. Cancellations must be requested from within the client’s Account Manager by logging in from our home page.
Search Engine Optimization, Internet Marketing and Social Media OptimizationPayments for Search Engine Optimization, Internet Marketing and Social Media Optimization services arenonrefundable, and FireFlyzDesign do not issue pro rata refunds for fees paid in advance. Once a payment or depositis made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred byFireFlyzDesign in initiating services. If a project is cancelled or postponed, all monies paid are retained by FireFlyzDesign andif applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
ChargebacksIf we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, yourservice and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on tous by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid infull before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, pleasecontact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid chargefrom us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure youfully understand our refund policy prior to making a payment.