CANCELLATION AND REFUND POLICY
It is sad to say that in today’s day we can not just work on a hand shake. We techie types really hate the fine print. But when your product is often a huge amount of time that equals out of pocket – you tend to get a little protective of it after a few “life lessons” in the industry. We will be happy to talk to you about changes that will work for you, but time is our greatest asset.
Please read and understand the following refund policy:
- Web Design Project Cancellation. A non-refundable deposit amount of 50% is due at the time of project acceptance/hire. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $75/hour. Web design cancellation refunds will be processed and delivered to you or your card that you paid with, within 15 business days of the cancellation date. The Credit card may hold it further but we will have delivered it to them within that time frame.
- Payment Plans
Payments for custom design projects are made to us in increments only as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained byFireFlyzDesign and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
- Hosting and Maintenance Contract Cancellation. Cancellation of a hosting or maintenance account requires a minimum of a 30 day advance notice, in writting. Shared hosting accounts (Personal, Business, Corporate, and E-Commerce) and Maintenance Accounts require a 30 notice prior to the first (1st) day of the next billing cycle. Dedicated Server hosting accounts require 30 days notice prior to the first (1st) day of the next billing cycle. For all hosting and maintenance accounts the first (1st) day of each billing cycle is the first (1st) day of each month. Because web hosting services are provided on a monthly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if Client provides notice to terminate prior to the end of the billing cycle, which in every case is the end of the month, the remaining balance for that month will not be pro-rated or refunded. If Client has prepaid for services six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund minus the agreed upon 30 days notice. All accounts are cancelled as soon as the client submits the account cancellation request, at which time all remaining files in Client’s account will be deleted. Client is responsible to remove all personal files from the server prior to the cancellation request. FireFlyzDesign, it’s associates and/or suppliers will not be held responsible for any files deleted by client or FireFlyzDesign after that day. The cancellation procedure is subject to change without notice. Cancellations must be requested in writing and acknowledged by FireFlyzDesign.
Search Engine Optimization, Internet Marketing and Social Media Management, Graphics Design or Consulting fees.
Payments for Search Engine Optimization, Internet Marketing and Social Media OptimizationManagement, Graphics Design or Consulting fees are all nonrefundable, and FireFlyzDesign does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by FireFlyzDesign in initiating services. If a project is cancelled or postponed, all monies paid are retained by FireFlyzDesign and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
ChargebacksIf we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, pleasecontact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid chargefrom us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
If you are unsatisfied with our services, we would be thrilled to make it right but refunds for services rendered are difficult to recoup.